Effective Date: [Insert Date]

At Pure Northeast, we are committed to delivering fresh, organic vegetables, fruits, and meat in the shortest possible time to maintain quality and freshness.

1. Shipping Coverage

Currently, we offer same-day delivery in selected serviceable locations. Delivery availability may vary based on pin code, product type, and order volume.

2. Delivery Timeline

Orders placed before the daily cut-off time will be delivered on the same day
Orders placed after the cut-off time may be delivered on the next working day
Delivery timelines are indicative and may vary due to weather, traffic, or unforeseen circumstances

3. Order Processing

Orders are processed immediately after confirmation
Since products are fresh and perishable, once an order is confirmed, it cannot be modified or cancelled

4. Delivery of Fresh & Perishable Goods

Our products are packed using eco-friendly and hygienic packaging
Customers are requested to ensure availability at the delivery address
In case of failed delivery due to customer unavailability, the order will be treated as delivered and no refund will be issued

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout
Free delivery may be offered during promotions or on minimum order values

6. Delays & Exceptions

While we strive for same-day delivery, delays may occur due to:

Natural conditions or weather
Operational or logistical challenges
Force majeure events beyond our control

Pure Northeast shall not be liable for such delays.

7. Damaged or Missing Items

If you receive a damaged or incorrect item:

Contact us within 2 hours of delivery
Share clear photos of the product and packaging
Eligible cases will be resolved through replacement or refund, as per our Refund Policy.

8. Contact Us

For shipping-related queries, please contact:

📧 support@purenortheast.com
📞 7208073074